Service & repair

Tell us about the piece

Watch repair, jewellery care, cleaning and polishing. We diagnose properly, send you an itemised estimate, and start work only once you approve it.

What do you need?

Clock repair Turnaround confirmed after diagnosis Watch repair Turnaround confirmed at drop-off Jewellery care & repair Turnaround confirmed at drop-off

The piece

What is the piece?

What is wrong with it?

Add photos, brand, warranty or other details (optional)

Brand or maker

Serial or reference number

Anything else about its condition?

I bought this from Rupa's

I believe this is covered by warranty

Photos of the piece

Clear photos help us assess the piece before you visit.

Anything else we should know?

A few specifics

What type of clock is it?

What is it doing?

Where and how

Preferred branch

Your details

Your name

Email address

Phone or WhatsApp number

How should we reply?

Book a drop-off

Nothing is charged now. You will receive a reference and a private link to follow progress and approve the estimate.

How service works

Received
Diagnosis
Estimate sent
Awaiting approval
Approved
In progress
Awaiting parts
Quality check

We do not start work, order parts or charge anything before you have seen and approved an itemised estimate.

Drop-off branches

Yaya Centre
Yaya Centre, 2nd Floor, Argwings Kodhek Road, Kilimani, Nairobi